This Privacy Policy describes the information we collect, how we use and disclose such information and the steps we take to protect such information. By visiting www.skicollection.com, you accept the privacy practices and terms of use described in this policy.
Peak Retreats Limited, trading as Ski Collection, is a company registered in England and Wales. Our company registration number is 4382873 and our registered office is at 2.4 Central Point, Kirpal Road, Portsmouth, Hampshire, PO3 6FH. We are committed to protecting and respecting your privacy. We are registered data controllers under the UK Data Protection Act 1998.
THE INFORMATION WE COLLECT
When you communicate with us, you are voluntarily giving us information that we collect and may process. We also use various technologies including Cookies to collect and store information when you visit our website.
1.1 We will collect and process the following data about you:
(a) Personal information, which may include but is not limited to: your full name, the full names of any other guests, date of births, passport information, full addresses, every guest’s nationality, email addresses; (in some cases both work and personal addresses), telephone numbers; (mobile, office and personal), any dietary requirements, any special requests that may be relevant and personal preferences.
(b) Information automatically collected when you visit our website, including:
i. technical information, including but not limited to; the Internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
ii. information about your visit, including the full URL, pages you viewed, page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and clicks on our email address or telephone number.
(c) Information from third parties including, for example, business partners, sub-contractors in technical, advertising networks, and analytics providers.
(d) Information on interests and demographic categories inferred from your interactions with us, the site you came from and the one you visit next. If you use our Website(s) from a mobile device, your device will send us data about your location. Most mobile devices allow you to prevent location data from being sent to us if you set it.
1.2 In relation to any emails we may send you, we may collect information on how you respond to such emails, for example, the number of times the email is opened or the links in them are clicked.
YOUR RIGHTS
You have the right to (i) request a copy of the personal information we hold about you, (ii) to ask us not to process your data for marketing purposes and (iii) to be “forgotten” (we will remove your personal information completely from all our systems – where there is no legal obligation to retain it – and we will not communicate with you further).
You can exercise these rights at any time by contacting us by telephone on +44 (0)23 9289 0960 or emailing concierge@skicollection.com
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect so we can provide, maintain and improve our services as well as better understand our clients’ requirements. We also use this information to offer you tailored content. We use information collected from Cookies and other technologies to improve your user experience and show you tailored ads. Please note that even if you opt-out of receiving marketing communications from us, including customised online advertising, you may still see generic online advertising from us.
We do not disclose information to other companies or organisations unless (i) we have your consent to do so, (ii) we are obliged to for legal reasons, or (iii) we need to do so in the performance of the booking finding service we offer. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If you do not want your data to be transferred or stored by these third parties then we will be unable to facilitate your booking.
We also process data through third party technology companies including but not limited to those who supply our email newsletter services and online advertising platforms (e.g. Google Ads). Some of these providers may be based outside of the UK. However, if this is the case, these will be within countries that have been determined to offer an adequate level of data protection, like the US, where personal information is protected by the EU-US Privacy Shield.
HOW WE PROTECT THE INFORMATION WE COLLECT
We have measures in place to protect the personal information held by us. Our website is protected by enhanced SSL certificates. We have conducted an audit of our information storage and processing practices, including physical security measures to guard against access to data by any unauthorised persons. Please note however that no data transmission over the internet can be considered 100% secure and as such, when you transmit any information to us, you do so at your own risk. You also have a responsibility to maintain good internet security and to notify us of any security breaches that may affect us.
We retain the information we collect for as long as necessary for the relevant purposes described in this Privacy Policy.
If you have any concerns regarding your personal information then please email concierge@skicollection.com. You can contact the Information Commissioner’s Office at www.ico.org.uk
This Privacy Policy was last updated on 18th September 2024.
COOKIES
2.1 Our Website uses cookies to recognise each user’s device and store information about the user’s preferences or past actions. This helps us to provide you with a good experience when you browse our Website(s) and also allows us to improve our Websites. A “Cookie” is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that Cookie. Each Cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the website name.
2.2 Cookies we use:
i. Google Analytics Cookies (find opt-out options here – https://tools.google.com/dlpage/gaoptout ) to identify which pages are being used. This helps us analyse data about web page traffic (the number of visitors how many repeat visitors and how visitors move around our Website when they are using it) and improve our Website in order to best serve your needs.
ii. WordPress session Cookies, social media sharing Cookies and third party Cookies within our social media marketing and email campaigns, predominantly sent using third party marketing tools, as well as Google Analytics. Cookies are used to monitor open rates and improve your experience. They could be used to customise your experience of our Website. They are also used for tracking the activity of our Website initiated from hyperlinks within marketing campaigns.
iii. Session Cookies on our Website. These are temporary Cookies, which only exist in the period when your browser is open during or after accessing our Website. Session Cookies help our Website remember what you chose on the previous page, therefore avoiding you having to re-enter information.
The length of time a Cookie will remain on your computer will depend on the type of Cookie. On our Website, we only collect and store personal information when you explicitly give us this data e.g. by filling out a form. Elsewhere data is anonymous and these Cookies do not contain personal information that could identify you.
2.3 Third party organisations, for example, may use Cookies to restrict the number of times you see the same advert or to show other adverts that may be more relevant to you, often called online behavioural advertising (OBA). OBA is a way of using information about your web-browsing activity, collected by using Cookies, to group you with other similar users into interest groups and show you advertisements based on your interests.
2.4 Most browsers will enable you to manage your Cookies preferences or disable Cookies altogether. To find out more about how to manage Cookies through your chosen browser go to: www.allaboutcookies.org/manage-cookies/. You can visit http://www.youronlinechoices.com/uk/your-ad-choices which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about Cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. If you do decide to disable or delete them altogether, you may lose some functionality on some websites.
2.5 If you wish to block all Cookies but those essential to the operation of our Website you will need to allow the Cookie CAKEPHP.
EXTERNAL LINKS
Our Websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own terms of use and privacy policies and that we do not accept any responsibility or liability for these terms of use and privacy policies. Please check these terms of use and privacy policies before you submit any personal data to these websites.
TERMS OF USE
1.1. The content of our Websites and our other social media functions on but not limited to; YouTube, Facebook, LinkedIn and Instagram are protected by trademark, copyright, database and other intellectual property rights and you acknowledge that the material and content supplied as part of our Websites shall remain with us or our licensors. You may display the content of the Websites on a computer screen or mobile phone screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You indemnify us that you will not copy, scrape, modify, reproduce or distribute or use for any purposes any of the materials or content on our Websites. Any breach of this indemnity will result in court proceedings and reporting such instances to the police and other authorities.
1.2 We shall not be liable to you, under or in connection with this Privacy Policy, Term of Use or any of our collateral contracts, including but not limited to the following:
i. loss of revenue;
ii. loss of contracts;
iii. loss of profit;
iv. loss of the use of money;
v. loss of anticipated savings;
vi. loss of business or business interruption;
vii. loss of opportunity;
viii. loss of goodwill;
ix. loss of reputation;
x. loss of, damage to or corruption of data; or
xi. any indirect or consequential loss,
in each case howsoever arising, whether such loss or damage was foreseeable or in the contemplation of the parties and whether arising in or caused by breach of contract, tort (including proven negligence), breach of statutory duty or otherwise.
1.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our proven negligence or the proven negligence of our employees, agents or subcontractors; for proven fraud or proven fraudulent misrepresentation; or any other liability which cannot be excluded or limited under applicable law.
1.4 You indemnify us against any costs (including reasonable legal expenses), loss, damage or liability suffered as a consequence of any breach of your obligations under this Privacy Policy and Terms of Use or the enforcement of this Privacy Policy and Terms of Use.
1.5 As a condition of your use of our Website, you agree that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these Privacy Policy and Terms of Use.
1.6 You are prohibited from posting or transmitting to or from our Website or our other social media functions on but not limited to; YouTube, Facebook, LinkedIn and Instagram, any material:
I. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, discriminatory, in breach of privacy or which may cause annoyance or inconvenience for which you have not obtained all necessary licences and/or approvals;
II. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;
III. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data) we shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this Privacy Policy and Terms of Use.
1.7 We make no warranty that our Website (or any websites which are linked to our Website) is free from computer viruses or any other malicious or impairing computer program.
1.8 The information on our Website is provided by Peak Retreats Ltd, trading as Ski Collection. Whilst we make every effort to keep the information up-to-date and correct, we make no representations or guarantees of any kind about the completeness, accuracy, reliability, suitability or availability with respect to our Website or the information, products, services, or related graphics contained on our Website for any purpose. Product images are for illustrative purposes only.
SEVERABILITY
If a court finds part of this Privacy Policy and Terms of Use illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
ASSIGNMENT
You may not assign, mortgage or otherwise transfer this Privacy Policy, Terms of Use, data or any rights, duties and obligations hereunder. It is acknowledged by you that we may use our employees, officers, representatives or third party consultants to carry out our work within this Privacy Policy and Terms of Use. We may assign the benefit of this Privacy Policy and Terms of Use, data or any rights, duties or obligations to any firm or company in which we hereafter acquire a controlling interest, or which acquires a controlling interest in us without prior approval from you. Save that we shall remain primarily liable hereunder until such time as the prospective assignee enters into an agreement to fulfil our obligations hereunder.
WAIVER
No waiver or affirmation of any breach of or non-compliance with any term hereof by the parties shall be deemed to be a waiver or affirmation of any preceding or succeeding breach of or non-compliance with the same or any other term.
THIRD PARTIES
Save to the extent expressly set out herein this Privacy Policy and Terms of Use and is not intended to nor shall it create any rights, entitlements, claims or benefits enforceable by any person that is not a party hereto. Accordingly, save to the extent expressly set out in this Privacy Policy and Terms of Use, no person shall derive any benefit or have any right entitlement or claim in relation to this agreement by virtue of the Contract (Rights of Third Parties) 1999.
JURISDICTION
This Privacy Policy and Terms of Use shall be governed by and construed in accordance with the laws of England. The parties irrevocably agree that the English Courts shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this Privacy Policy and Terms of Use.
CONTACT
If you have any questions regarding the above Privacy Policy and Terms of Use, you can call our concierge team on +44 (0)23 9289 0960 or write to us at concierge@skicollection.com or at 2.4 Central Point, Kirpal Road, Portsmouth, Hampshire, PO3 6FH
